Brian Keith Bell
About Me
My name is Brian and I am a full time geek! I was most recently in technical support operations at Thunder Laser USA. Prior to that i was in a real estate firm as their tech guru. Before that I was Operations Manager/Senior Network Engineer/Lead Color Digital Imaging Technician for a medium sized Copier/Printer/IT firm.
I have been taking things apart since i was old enough to handle a screwdriver and, over the years, have figured out how to put stuff back together. In my spare time I provide tech support, consultation, training, etc... across multiple technologies.
I would be interested to discuss how I can contribute to your orginization.
What People Say About Me
As always, Brian is a cool-headed voice of reason. I have been away from any laser work due to a very high workload on my job. Just coming back and was/is a bit frustrated over an item or two. Working with Brian reminds me why i made the Thunder choice to begin with....
Brian is the best. Had an issue with my honey comb and he answered right away and resolved my issue within minutes. Thank you Brian your the BEST!!!
I really appreciate the prompt response and the treatment I receive when contacting support. Brian was able to walk me through my issue without deriding me for user error.
Brian helped me with a string of questions. His responses were very quick and clear. I appreciate the assistance in getting my laser up and running.
Brian just came to my office and I was overwhelmed with his professional visit. He was polite, knowledgeable and went the extra mile with his service. I cannot say enough about him.
The company i work for was having problems with our laser cutter. Brian B. was incredibly helpful in diagnosing the problem.
Brian could not have been more friendly, patient, or helpful. What a great resource! I sincerely appreciate his help, knowledge, and patience with me.
I was able to troubleshoot via the Knowledge Base and then had immediate confirmation from my Help Ticket and discussion with Brian Bell. From time of failure to time of part arriving and being able to perform the replacement myself with the online instructions was 50 hours. Oh, By the way... That was over a holiday. I am absolutely amazed at the customer service.Thank you Brian.
Wow! I didn’t expect tech support on Sunday afternoon but Brian did it. Thank you so much and I look forward to more time with my laser. Thank you Brian Bell
Brian helped me with a string of questions. His responses were very quick and clear. I appreciate the assistance in getting my laser up and running.
Brian and Thunder Team delivered as always. Received immediate and accurate information. Received our Nova 35 on schedule and without any issues.
Pretty much at a loss trying to determine what direction I was needing to get the results I was seeking. Thanks to Brian Bell fir making things so much easier. Selling awesome product and backing it with customer service. With highly trained knowledgeable personal.
Brian is a huge asset to the Thunder laser community, bringing a wealth of information and he provides assistance at lightning speed (pun intended, lol). He is the best!
Brian has been amazing! I am new to Thunder Laser and I was not sure how to handle my next steps. Brian was so nice and got it all taken care of in minutes. My son and I are excited to be part of the Thunder family!
Brian did such a wonderful job. Without his assistance with everything, I would not have had everything ready in time! If anyone needs a website, logo, or applications made, or any other tech services..... HE IS YOUR GUY! HE EXCEEDED ALL EXPECTATIONS I HAD ON ANYTHING I ASKED HIM TO WORK ON! Thank you so very much Brian!
I have been using Brian for about 10 years. They have the best IT service I have ever used. When I call they’re usually able to come that day. They don’t waste my time trying to figure out my problem. They usually know as soon as they look at my system. I would HIGHLY recommend them to anyone. I have been very happy with them, and will continue to keep using them.
I would like to say that we have been very satisfied with Brian’s service. He has always come on the same day called, and we have never had a problem with what he has repaired. He is very good at solving problems and doing it quickly. We would recommend him to anyone for his excellent service.
Brian came to help us set up our existing equipment when we changed phone service providers. He was a lifesaver. There were a lot settings for our Business machines that needed changed and it would have taken me a long time to figure them all out. He was very knowledgeable and was able to complete the task in a short period of time. It made my job easier so I was able to get back to my normal duties. I really appreciated his expertise.
Brian did an excellent job and was very professional. We are very pleased.